[P.F.Chang's - San Diego
Restaurant Review
P. F. Chang's China Bistro offers a unique combination of traditional Chinese cuisine and American hospitality in a contemporary bistro setting. Intensely flavored, highly memorable culinary creations, prepared from the freshest ingredients, including premium herbs and spices imported directly from China. With popular dishes such as Chang's Chicken Lettuce Wraps, and Chang's Spicy Chicken, plus more traditional Chinese dishes like Sweet and Sour Pork or Kung Pau Chicken, P. F. Chang's China Bistro has something for everyone. They even offer a kid's menu, a happy hour menu, and a gluten free menu. Great for romantic dinners for all eaters, this popular restaurant always has hungry eaters coming back for more.
Read the full P.F.Chang's - San Diego Restaurant Review
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Customer Reviews
| Date: | July.24.2009 | Name: | Pam |
|---|---|---|---|
| Ratings: |  |
Title: | Ripped me off twice |
It happend twice. both times I ate at P.F. Changs in Mission Valley (lunch) I paid with my credit card. I put the tip on the tip line and the full amount on the total line. When I got my online statement it showed that the tip was doubled. It's like they added the tip twice. The first time I didn't call or say anything because I thought it was just a mistake, and for $3 I let it go. Well it happened again the other day. I just looked at my online statment and again they added the tip twice. So I called this time. The manager was really rude and said he would credit my card for the $3. I told him that it was the second time and he just said that he couldn't do anything for the first time only this time. My point is, he didn't apologize or offer a coupon for a free appetizer, nothing. So I asked him about it and he just said, "I told you I will credit your account for $3". The managers name was Mike and I called 7/23/09 at 6:45 pm. The more I thought about the conversation the more I got upset, so I just called him back and told him that I wanted the full tip reversed. $6. The bill was for $19.38 and I originally put $3 for the tip. It should have been $22.28 total. But they charged $25.38 on my statement. I think a 15% tip is good for a lunch meal, but when they jack it up to 30% without permission, it causes bad customer service. Mike was pretty rude also the second time I called. I told him that I was going to school and learning about ethics and that experience was not good for his business. He still did not offer an apology or any type of reconsiliation other than just reversing the money on my card. I am almost afraid that he will tamper with my charge card. I just wanted to let people know so you will check your statments after you use your credit card here. I'm sure that for $3 here and $4 there, it can add up for who ever is doing this, but the customer will not notice or will notice and just excuse it because it was such a minimal amount. By the way,I like the food but not the bad business ethics.
Restaurant Info
- Neighborhood:
- Mission Valley & Clairemont
- Cuisine:
- Asian
- Price:
- $$ (3 course meal)
- Address:
- 7077 Friars Road San Diego CA 92108
- Cross Street:
- Fashion Valley Mall